On Wednesday February 10, 2021, three PSWs described their grueling workloads, constant understaffing, and insufficient patient care at the Hillcrest Rehabilitation Centre where UHN contracts-out patient care and staffing to SE Health – a home care agency. Hillcrest has operated as a 75-bed convalescent, rehabilitation hospital for the University Health Network for the last three years. In the beginning average length of stay at Hillcrest was intended to be 60 days. But for the last year patients are admitted to Hillcrest for long periods – some up to a year – they await transfer to other hospitals, their homes, or more often to nursing homes and long-term care.
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